Prior to completion of construction The Long Hill Company entered into an agreement with the owner of this up scale Assisted Living Facility for start up, ongoing marketing and management. Long Hill consulted on the design of the facility.
Our involvement required the development of operating policies and procedures and overseeing the hiring of staff. We established the marketing plan, which resulted in stable occupancy that has been maintained for seven years.
In 2007 Middlewoods of Farmington was purchased by our parent company.
The Long Hill Company was contracted by the mortgage holder to provide management and marketing services for four Skilled Nursing Facilities. The previous owner/operator faced criminal charges for poor patient care and financial irregularities.
A team was created to oversee clinical issues, financial management and marketing to re-stabilize the facilities. Within a few months all many the issues pertaining to violations of the New York State public health code were resolved. Extensive improvements to the clinical care have occurred and are still underway.
Our management is continuing, pending sale of the property to a new owner.
The mortgage holder contracted with The Long Hill Company in 2005 to provide short-term management for four months while this up scale 120 unit Assisted Living Facility was prepared for sale.
The Long Hill team then reviewed finances, human resources, operating systems and clinical care. A plan was developed, a new administrator and ALSA (director of nursing) were hired along with several new managers. Training in customer service was strongly emphasized to the staff. Providing a stable, well-managed facility to the new owner was accomplish in that short time frame. The Assisted Living Services Agency was operated on Long Hill’s Agency License until the new owners received their license.
In 2005, The Long Hill Company acted as Receiver for a distressed assisted living community in Memphis, Tennessee. This 8-acre Community, build in 1989 had extensive deferred maintenance.
Following six months of preliminary stabilization, the lender secured a new owner. The Long Hill Company was retained as managers following the sale with a plan to facilitate a $1.5 million renovation, reorganize the operations by establishing benchmarks and re-brand the facility. The community has 5 buildings each housing 24 apartments. Two of the buildings are utilized as dementia care units.
The Long Hill Company’s work in operational and marketing stabilization has brought profitability to the bottom line as demonstrated by a census jump of 35% at this 120-unit facility. After 12-months, the community was refinanced based on an $11 million appraisal.
In 2001, on being appointed as receiver to this two hundred licensed bed Assisted Living/Adult Home, which included a forty-bed Dementia wing, we addressed issues from marketing to state survey problems. A business plan was developed which looked at bed usage, budgets, operations, marketing, market needs and building conditions.
The proposal, which was implemented, resulting from this review was a reduction in number of beds, change in unit mix, reduction in the number of dementia beds, revision of staffing needs, updated marketing plan, recommendations for needed renovations and a revised operating budget.
Prior to the property being sold a consistent census of 96% was reached.
The Long Hill Company was assigned as receiver in 2006 to manage a 90 unit Assisted Living Facility in a single story building in a suburban location. A full-time on-site manager was assigned.
This community was extremely troubled. The previous owner had lost their assisted living license and all admission privileges. Initially, we ensured the safety of the residents and improved the care and operations of the community to assure the regulatory requirements of South Carolina were being met. When the evaluations of the local market, the site, and the overall economics of the situation were completed, we advise the mortgage holder to sell the property for an alternate use.
During all of this we prepared the building for sale, which occurred months later and our contract ended.